Your privacy matters to us

The controller of personal data is the owner of the Lovami product.

For all privacy-related questions, please contact: lovami.help@outlook.com

2.1 Data you provide

We may collect information that you voluntarily provide when using the Service.

Account data

• Name or nickname
• Phone number and/or email
• Profile photo (optional)

Master profile data

• List of services
• Prices and duration of services
• Working hours
• Notification settings
• Discounts or promotional codes (if used)

Client profile data

• Name
• Contact details
• Notes (if added by the user)

2.2 Booking data

We store information related to records:

• Date and time of visit
• Selected service
• Record status (created, transferred, canceled, completed)
• Comments to the record (if any)

This data is required for the operation of the booking system and statistics.

2.3 Messages and chat

The application can store:

• Message texts between the client and the master
• Service messages related to records

This is necessary to ensure communication and user support.

2.4 Technical data

We may automatically collect technical information:

• Device type
• Operating system version
• Application version
• Installation ID
• Language and time zone
• Technical error logs

This data is used to improve stability, analyze errors, and prevent abuse.

2.5 Notification data

The following may be used to send notifications:

• Push notifications — device token
• SMS — phone number (if SMS reminders are enabled)
• Email — email address (for email notifications)

This is used for appointment reminders and notifications about creating, changing, or canceling a visit.

We use data for:

• Account creation and maintenance
• Online booking system operation
• Sending notifications and reminders
• Providing chat between the client and the master
• Generating statistics and visit history
• Technical support for users
• Improving the operation of the Service and ensuring security

Data processing may be carried out on the basis of:

• Performance of the contract (providing the functions of the Service)
• User consent (for example, for notifications)
• Legitimate interest (security, analytics)
• Fulfillment of legal obligations

We do not sell personal data.

We may transfer information only to the extent necessary for the operation of the Service to the following categories:

• Hosting and database providers
• Push notification, SMS or email providers
• Analytics and error monitoring services
• Government agencies — if required by law

The Master can see:

• Client name
• Contact details
• Record history
• Chat messages

The Client can see:

• Their records
• Visit statuses
• Messages from the Master

We store data only as long as necessary for the operation of the Service:

• Account data — while the account is active
• Record history — for statistics and history
• Technical logs — a shorter period for diagnostics

We use technical and organizational measures to protect data, including:

• Access control
• Encryption of data transmission
• Restriction of access to systems

However, no method of data transmission or storage is completely secure.

Depending on the law, you can:

• Access your data
• Correct inaccurate data
• Delete your data or account
• Restrict data processing
• Obtain a copy of your data
• Withdraw consent to processing

Requests can be sent to: lovami.help@outlook.com

The user can delete their account:

• Through the application settings (if the function is available), or
• By sending a request to the email lovami.help@outlook.com

After deleting the account, personal data will be deleted or anonymized within a reasonable period, unless otherwise required by law.

The Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children.

We may use third-party services whose servers may be located in other countries. In such cases, we apply appropriate data protection measures.

We may update this Policy from time to time. The new version will be effective from the date indicated at the beginning of the document.

For all privacy questions, please contact: lovami.help@outlook.com